Privacy Policy

Introduction: Welcome to Souvlaki Authentique. Your privacy is important to us, and we are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or interact with our services.

Information We Collect 

To provide and improve our services, we may collect the following types of information:

• Contact Information: Your name, email address, phone number, and any other details provided when contacting us.
• Order Information: Details required for processing orders, including payment information (e.g., card details, billing address) and shipping address.
• Demographic Information: Preferences and interests to enhance your experience.
• Technical Information: Automatically collected details such as your IP address, browser type, and device information when you access our website.
• Order History: Records of your past orders and interactions with our checkout process.

Automatic Data Collection 

We automatically collect certain information about your device and usage when you interact with our website. This includes:

• Log Data: Information sent by your browser, such as your IP address, browser type, and pages visited.
• Device Information: Device identifiers, operating system details, and network information.
• Analytics Data: Patterns and trends to help us understand website usage and improve our services.

How We Use Your Information 

We use the information collected to:

• Fulfill Orders: Process and deliver your orders and provide customer support.
• Enhance User Experience: Understand preferences to improve our offerings and user interactions.
• Marketing Communications: Send promotional updates about new menu items, special offers, or other relevant content based on your preferences.
• Personalization: Customize our website and communications to suit your interests.
• Analytics and Improvements: Analyze website usage to identify trends and optimize services.
• Legal Compliance: Meet legal obligations, resolve disputes, and enforce agreements.

Sharing Your Information 

We respect your privacy and do not sell or rent your personal information to third parties. However, your data may be shared in the following cases:

• Service Providers: We may share your information with third-party vendors who assist in operating our website, processing payments, or delivering orders. These providers are required to protect your data and use it only for specified purposes.
• Legal Requirements: We may disclose information if legally obligated or in response to valid requests by public authorities (e.g., law enforcement).
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified of such changes.

Security 

We employ reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online or electronic storage method is entirely secure, and we cannot guarantee absolute protection.

Your Rights and Choices 

You have the right to:

• Access or Update Your Data: Request corrections or updates to your personal information.
• Opt-Out: Unsubscribe from marketing communications by following the instructions in the emails.
• Delete Data: Request the removal of your personal information from our records, subject to legal obligations.

Changes to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. Updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly.

Contact Us 

For any questions or concerns about this Privacy Policy or our data practices, please contact us at info@souvlakiauthentique.com 

Thank you for trusting Souvlaki Authentique with your personal information. Your privacy is our priority.